The Cruise Gate Hamburg (“CGH” or “we”) takes the protection of your privacy very seriously. We aim to clearly explain what types of personal data we collect from you and how we use them. We have taken technical and organisational measures to ensure that we as well as the service providers working on behalf of us (processors) comply with data protection laws.
We gladly accept questions about data processing and data protection within the CGH at the telephone number or e-mail address mentioned above.
Every time you use the internet data are transferred. Some data, such as your IP address, must be transmitted as otherwise you would not be able to use our web portal. Other data are required to ensure that the website meets the purposes defined in the contract. Below you will read about what types of data we collect, why we process them and the rights you have.
The log file of the website records the following information: IP address of the visiting system (anonymised), authentication fields, date and time our website is accessed, getter/setter method and content of the HTML request, status code of the web server, information about the browser used and the operating system of the user’s device.
As part of our on-going commitment to transparency, we are giving you a brief summary of what cookies are and how and why we use them.
Cookies are small text files that our web server places on the hard drive of your device. The web server, from which your web browser (e.g. Internet Explorer, Netscape Navigator) has connected to the internet, creates these text files and sends them to your device where they are stored. When you revisit our website, these cookies will recognise you.
Most browsers automatically accept cookies. However, you can alter the settings in your browser to prevent it from automatically accepting and storing cookies on your device or to notify you each time before a new cookie is placed. You can also delete cookies placed on your system at any time (e.g. in Windows Explorer).
Our website only uses temporary session cookies. Session cookies are small files of letters and numbers (ID) that allow the server to recognise users within a session. For example, they ensure that font sizes chosen or forms already filled in are remembered from page to page. Session cookies are automatically erased when you close your browser; they do not identify users.
Based on your consent we use Google Analytics on this website to optimise our website services.
The legal basis for the use of Google Analytics is your consent.
Google is the recipient of the data collected and anonymised.
Personal data are transferred to the USA under the EU-US Privacy Shield Framework based on the adequacy decision of the European Commission.
The data transferred will automatically be erased after 14 months. Data whose retention period has expired will automatically be erased once a month.
You have the right to withdraw your consent at any time by altering the settings in your browser to prevent it from storing any cookies. However please note that the services and features available on our website may not function properly or be fully accessible if you do not accept cookies.
You can also prevent the data of how you use our website (incl. your IP address), which the cookie generated, from being collected, transmitted to and processed by Google. Simply download the browser add-on available at https://tools.google.com/dlpage/gaoptout?hl=de and install it. Opt-out cookies will then prevent your data from being collected when you visit this website in future. To prevent Universal Analytics from collecting your data on all your devices, you must install the opt-out cookie on each of your systems.
We process the personal data you provide to us in the course of our business relationship.
These personal data are particulars (first name and surname, address, email address and other contact data if applicable), billing data or register data (user ID, password).
Use of data when registering for our newsletter
In conformity with your consent the data provided by you when registering for the newsletter will be used to send you our e-mail newsletter on a regular basis. You can unsubscribe the newsletter at any time by following the link to unsubscribe provided in each newsletter. Your data will not be unlawfully passed on to unauthorized third parties.
We process personal data as provided for in the European General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and the Hamburg Data Protection Act (HmbDSG):
We process (Art. 4(2) GDPR) personal data to enable you to use our website as intended and to provide the website’s functions. We need the data to clearly identify you as a user, to be able to contact you and to perform the contract.
To the extent necessary we process your personal information beyond the scope of the contract to safeguard our or third parties’ legitimate interests to
To the extent that data must be transferred to meet the obligation to provide information.
Within the CGH your data can only be accessed by persons who need them to meet our contractual and legal obligations. Processors engaged by and working on behalf of the CGH (Art. 28 GDPR) will only receive your data for the purposes mentioned above.
Your data may also be disclosed to public agencies and institutions if we need to comply with a legal obligation or a request by an authority.
The CGH stores and processes personal data solely for the duration of the business relationship and to the extent required to initiate or perform a contract. Furthermore, the HPA must comply with various retention obligations and obligations to provide information.
The period of retention also depends on the statutory period of limitation applicable to claims under civil law. Pursuant to sections 195 et seq. German Civil Code (BGB), for example, the standard limitation period is 3 years.
Google Analytics does not transfer any data to third countries; see the section on Google Analytics.
Any person whose personal data are processed (“data subject”) has the right to request from us, the controller, access to their personal data (Art. 15 GDPR) as well as rectification (Art. 16 GDPR), erasure (Art. 17 GDPR) and restriction of processing of their personal data (Art. 18 GDPR). Pursuant to Art. 20 GDPR you have the right to data portability. Concerning your right to demand access to and erasure of your personal data, the restrictions set forth in sections 34 and 35 BDSG apply. On top, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR in connection with section 19 BDSG).
When you use our website, you only need to provide the personal data required to use the web portal and the services offered. You are not obligated to provide any data.
We have no automated individual decision-making in place on our website.
We do not automatically create personal profiles (profiling) on our website.
The transmission of data from and to our website is encrypted. This does, however, not apply to email communication, and unauthorised users may be able to access your data. As the CGH is currently not able to provide secure and/or encrypted transmission of emails, please use other means of communication if you want to avoid that risk. Please note that if you transmit data via email, you do so entirely at your own risk.
The option to pre-book your parking space online is a service offered by our service provider Flughafen Hamburg Konsortial- und Service GmbH & Co. oHG. The data you provide when booking the parking space via the internet pages of CGH (Date of arrival: date, Date of return: date) will be transmitted to our service provider. The data provided to finalise the parking space booking will also be transmitted to our service provider. Flughafen Hamburg Konsortial- und Service GmbH & Co. oHG will be responsible for the further processing of such data. CGH does not store the data provided to pre-book the parking space. The privacy notice concerning online pre-booking of parking space is available here:
Last modified: 14 September 2020