Parking

Journey description as PDF donwload.

anfahrt-lkw_steinwerder.pdf

anfahrt-mietwagen_steinwerder.pdf

anfahrt-taxi_steinwerder.pdf

anfahrt-valet_steinwerder.pdf

anfahrt-busse_steinwerder_0.pdf

Whenever you begin a reservation all data will be transmitted via a SSL secured data connection. As a confirmation of security you can find the HTTPS logo on each website. The payment of your reservation will be transmitted via ParkPay which is PCI certified. If you would like to receive more information on PCI please follow this link: https://www.pcisecuritystandards.org/index.shtml

If you arrive at the terminal with a car and trailer or a camper please contact one of our partner RuS Parking Hamburg, Kühne und Nagel or Parken und Meer.

They will receive your order and take care of your car.

Yes, the reservation can be cancelled up to 48 hours before the beginning of the parking period. After a successful cancellation the amount will be refunded (less the booking fee of 0,00 € at the moment).

Cancellations can only be processed through our website. Please log in with your email address and password. You will find the slide "booking overview" with all your bookings. Please choose the booking and select "edit booking" and after that "cancel booking". A cancellation via phone or email is not possible.

Please note: We have changed our reservation system. If you wish to access your booking records created prior to 06 June 2018, please go to our previous booking platform and log in with your present registration data. Of course, you can still print out your documents or cancel your reservation up to 48 hours prior to the scheduled arrival date on that platform.

If you wish to make new reservations, please re-register with the new registration system. Your current customer account will be de-activated on 06 June 2018.

Disabled guests will find dedicated parking spaces directly in front of the terminal in the drop-off zone or on the large parking lot A. You just need to book a parking space online and when arriving at the facility park your car at the dedicated places.

No, we guarantee that you will find a free parking space. You can choose any free parking space.

Reservations are only possible online! Any reservations by Email, facsimile or phone cannot be processed.

The last possibility to book online is 24 hours in advance of the beginning of your reservation.

For sure this is possible - for example when booking a second parking space for family and friends travelling with you. But you need to start a new booking.

Reservations are valid up to 24 hours after the specified arrival time. Afterwards your reservation will expire. The amount will be refunded less the cancellation fee (at the moment 14,14 € for parking lot A and 22,00 € for the drop-off area). Therefore we recommend to cancel the reservation in advance. A cancellation is possible up to 48 hours before the specified arrival time.

Yes, immediately after your booking you will receive a booking confirmation including all relevant information and a journey description. We recommend to keep these documents with you all the time.

You can pay by debit card or credit card. The parking and reservation fee will be charged to your debit card or credit card immediately after your booking. A bank transfer or any payment at the pay machine is not necessary.

Your booking confirmation will be generated automatically after the booking process and you will receive a PDF. It may have different reasons if you do not receive a booking confirmation so please check:

- When registering the first time did you use the correct email address?

- May the confirmation have been transferred to your spam folder accidentally?

You can find all confirmations and vouchers online. Please log in with your customer information (do not create a new account) and click the slide "booking overview".

If you cannot find any confirmation there your transaction failed. The reason might be:

- During the booking procedure you did not confirm the terms and conditions.

- The booking procedure was not finished by pressing the button "booking completed/purchase" on the last page.

The parking fees are dependant on the chosen product and length of stay. During the booking process all relevant products for your stay will be displayed including the parking fees. An additional reservation fee may apply.

The ticket machine accepts cash, debit card (EC) or credit card.

No. You do not need to go to the pay machine if you have booked online. Just drive straight to the exit with your car and use the QR-Code received via the booking process.

Please proceed directly to the entrance with your car. Attention: Do not pull a ticket here - just use the QR code on your reservation/confirmation. Hold this QR code right in front of the optical reader at the entrance.

No, your reservation only allows you to enter and exit the premises once.

If you have any problems at the entrance please push the information button. You will be connected with the control room. The staff members are available 24 hours a day. Please be a bit patient as somebody will get in touch with you via the intercom.

If you have any problems at the exit please push the information button. You will be connected with the control room. The staff members are available 24 hours a day. Please be a bit patient as somebody will get in touch with you via the intercom.

If you pull a ticket at the entrance this ticket needs to be paid separately. Hint: Please leave the premises again within 20 minutes (no additional costs). Now you can enter again and use your original booking confirmation with QR Code.